Privacy Policy

YOUR PRIVACY

Last updated: 5 May 2023

At mdcosmeticandskin.com.au, we are committed to protecting your privacy as a customer
and an online visitor to our website. We use the information we collect about you to
maximise the services that we provide to you. We respect the privacy and confidentiality of
the information provided by you and adhere to the Australian Privacy Principles. Please read
our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our products and services, we may obtain
the following information about you: name, company name, email address, telephone
number, credit card details, billing address, geographic location, IP address, survey
responses, support queries, blog comments and social media handles (together ‘Personal
Data’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal
Data from anyone under 18. If we become aware that a child under 18 has provided us with
Personal Data, we will delete that information as quickly as possible. If you are the parent or
guardian of a child and you believe they have provided us with Personal Data without your
consent, then please contact us.

You can review, correct, update or delete your Personal Data by either logging into your
account and making the changes yourself or contacting us directly to do so.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services
to you, including: communicating with you, providing technical support, notifying you of
updates and offers, sharing useful content, measuring customer satisfaction, diagnosing
problems and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them.
You can opt out of our marketing communications at any time by unsubscribing or emailing
us and your request will be actioned immediately.

Non-Personally Identifiable Information: We also use the information we collect in
aggregated and anonymized forms to improve our services, including: administering our
website, producing reports and analytics, advertising our products and services, identifying
user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and
testimonials on our website, will be available for others to see. If you subsequently remove

this information, copies may remain viewable in cached and archived pages on other websites
or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in
our possession or control. All information we receive from you is stored and protected on our
secure servers from unauthorised use or access. Credit card information is encrypted before
transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you,
including Personal Data, across borders for storage and processing in countries other than
Australia. If your Personal Data is transferred and processed outside Australia, it will only be
transferred to countries that have adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as
otherwise necessary to comply with our legal obligations, resolve disputes and enforce our
agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will
promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web
browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs
and preferences. Cookies do not access information stored on your computer or any Personal
Data (e.g. name, address, email address or telephone number). Most web browsers
automatically accept cookies but you can choose to reject cookies by changing your browser
settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking
functionality and help us provide a better website visitor experience. In addition, cookies and
pixels may be used to serve relevant ads to website visitors through third party services such
as Google Ads and Facebook Adverts. These ads may appear on this website or other
websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by
law, for goods or services which you have purchased, for payment processing or to protect
our copyright, trademarks and other legal rights. To the extent that we do share your Personal
Data with a service provider, we would only do so if that party has agreed to comply with our
privacy standards as described in this privacy policy and in accordance with applicable law.
Our contracts with third parties prohibit them from using any of your Personal Data for any
purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your
Personal Data, to comply with a legal requirement, such as a law, regulation, court order,
subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement
agency request. Also, we may use your Personal Data to protect the rights, property or safety
of mdcosmeticandskin.com.au, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of
assets or otherwise) customer information, which may include your Personal Data, could be
transferred to a purchaser under a confidentiality agreement. We would only disclose your
Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience
only. Links to third party websites do not constitute sponsorship or endorsement or approval
of these websites. Please be aware that we are not responsible for the privacy practices of
such other websites. We encourage our users to be aware, when they leave our website, to
read the privacy statements of each and every website that collects personally identifiable
information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We
may modify this policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on this website. Please return
periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your
Personal Data, please contact us at melissa@mdcosmeticandskinclinic.com.au 0400 400
982 and we will respond within 48 hours.

Website Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE
USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to
comply with and be bound by the following terms and conditions of use, which together with
our privacy policy and website disclaimer, govern mdcosmeticandskin.com.au’s
relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For
the purposes of these terms and conditions, “Us”, “Our” and “We” refers

to mdcosmeticandskin.com.au and “You” and “Your” refers to you, the client, visitor,
website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time.
Please check these terms regularly prior to using our website to ensure you are aware of any
changes. We will endeavour to highlight any significant or substantive changes to you where
possible. If you choose to use our website then we will regard that use as conclusive evidence
of your agreement and acceptance that these terms govern your

and mdcosmeticandskin.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential precondition to you using our website that you agree and accept

that mdcosmeticandskin.com.au is not legally responsible for any loss or damage you might
suffer related to your use of the website, whether from errors or from omissions in our
documents or information, any goods or services we may offer or from any other use of the
website. This includes your use or reliance on any third party content, links, comments or
advertisements. Your use of, or reliance on, any information or materials on this website is
entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information
available through this website meet your specific, personal requirements. You acknowledge
that such information and materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

Our goods and services come with guarantees that cannot be excluded, modified or restricted
under the Australian Consumer Law and are in addition to any manufacturer or supplier
warranty.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to
53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act
2010 (Cth), mdcosmeticandskin.com.au’s liability for any breach of a term of this
agreement is limited to: the supplying of the goods or services to you again; the replacement
of the goods; or the payment of the cost of having the goods or services supplied to you
again.

You must be over 18 years of age to use this website and to purchase any goods or services.
DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies.
Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2
and 14 days, depending on the delivery option. Damaged or lost orders should be resolved
with Australia Post or the courier company directly and we are not responsible for goods that
are damaged in transit or not received. Replacement of damaged or lost items is made at the
discretion of mdcosmeticandskin.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated
with downloading any software and digital goods. Should you have any technical problems
downloading any of our goods, please contact us so we may try to assist you.

RETURNS AND REFUNDS

mdcosmeticandskin.com.au handles returns and processes refunds in accordance with the
Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 30 days days of purchase with a
valid reason for return. If we are unable to resolve your complaint or further assist you, we
will process a refund upon timely receipt of the goods purchased. Unopened goods will be
refunded in full. Refunds will be processed promptly and payment made by the same method
that you made payment. All refunds are made at the discretion

of mdcosmeticandskin.com.au.
LINKS TO OTHER WEBSITES

mdcosmeticandskin.com.au may from time to time provide on its website, links to other
websites, advertisements and information on those websites for your convenience. This does
not necessarily imply sponsorship, endorsement, or approval or arrangement

between mdcosmeticandskin.com.au and the owners of those

websites. mdcosmeticandskin.com.au takes no responsibility for any of the content found
on the linked websites.

mdcosmeticandskin.com.au’s website may contain information or advertisements provided
by third parties for which mdcosmeticandskin.com.au accepts no responsibility whatsoever
for any information or advice provided to you directly by third parties. We are making a
‘recommendation’ only and are not providing any advice nor do we take any responsibility
for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, mdcosmeticandskin.com.au absolutely disclaims all
warranties, expressed or implied, including, but not limited to, implied warranties of
merchantability and fitness for any particular purpose. mdcosmeticandskin.com.au gives no
warranty that the documents, goods or services will be free of errors, or that defects will be
corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date
information on our website, we do not warrant or make any representations regarding the use
or the result of the use of any document, product, service, link or information in its website or
as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of mdcosmeticandskin.com.au to
bear any and all costs of servicing, repairs, or correction. The applicable law in your state or
territory may not permit these exclusions, particularly the exclusions of some implied
warranties. Some of the above may not apply to you but you must ensure you are aware of
any risk you may be taking by using this website or any products or services that may be
offered through it. It is your responsibility to do so.

YOUR PRIVACY

At mdcosmeticandskin.com.au, we are committed to protecting your privacy. We use the
information we collect about you to maximise the services that we provide to you. We respect
the privacy and confidentiality of the information provided by you and adhere to the
Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information
we receive from our customers is protected by our secure

servers. mdcosmeticandskin.com.au’s secure server software encrypts all customer
information before it is sent to us. Furthermore, all customer data collected is secured against
unauthorised use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use
in a general sense without any reference to your name, your information to create marketing
statistics, identify user demands and assist in meeting customer needs generally. In addition,
we may use the information that you provide to improve our website and services but not for
any other use.

DISCLOSURE OF INFORMATION

mdcosmeticandskin.com.au may be required, in certain circumstances, to disclose
information in good faith and where mdcosmeticandskin.com.au is required to do so in the
following circumstances: by law or by any court; to enforce the terms of any of our customer
agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of
providing them for a fee to users, whether they be business users or domestic users, then you
are a competitor of mdcosmeticandskin.com.au. mdcosmeticandskin.com.au expressly
excludes and does not permit you to use or access our website, to download any documents
or information from its website or obtain any such documents or information through a third
party. If you breach this term then mdcosmeticandskin.com.au will hold you fully
responsible for any loss that we may sustain and further hold you accountable for all profits
that you might make from such unpermitted and improper

use. mdcosmeticandskin.com.au reserves the right to exclude and deny any person access to
our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes,
but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are
not permitted to reproduce the documents, information or materials on the website for the
purposes of sale or the use by any third party. In particular you are not permitted to republish,
upload, transmit electronically or otherwise or distribute any of the materials, documents or
products that may be available for download from time to time on this website.

mdcosmeticandskin.com.au expressly reserves all copyright and trademark in all
documents, information and materials on our website and we reserve the right to take action
against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited
other than the following: you may print or download to a local hard disk extracts for your
personal and non-commercial use only; and you may copy the content to individual third
parties for their personal use, but only if you acknowledge the website as the source of the
material.

You may not, except with our express written permission, distribute or commercially exploit
the content. Nor may you transmit it or store it in any other website or other form of
electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you

and mdcosmeticandskin.com.au concerning your use and access

to mdcosmeticandskin.com.au’s website and your use and access to the documents and
information on it. No other term is to be included in this agreement except where it is
required to be included by any legislation of the Commonwealth or any State or Territory. All
implied terms except those implied by statute and which cannot be expressly excluded are
hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or
unenforceable in any State or Territory then such a clause shall not apply in that State or
Territory and shall be deemed never to have been included in these terms and conditions in
that State or Territory. Such a clause if legal and enforceable in any other State or Territory
shall continue to be fully enforceable and part of this agreement in those other States and
Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or
modify the full enforceability and construction of the other clauses of these terms and
conditions.

JURISDICTION

This agreement and this website are subject to the laws of QLD and Australia. If there is a
dispute between you and mdcosmeticandskin.com.au that results in litigation then you must
submit to the jurisdiction of the courts of QLD .