Last updated: 5 May 2023

    At mdcosmeticandskin.com.au, we are committed to protecting your privacy as a customer
    and an online visitor to our website. We use the information we collect about you to
    maximise the services that we provide to you. We respect the privacy and confidentiality of
    the information provided by you and adhere to the Australian Privacy Principles. Please read
    our privacy policy below carefully.


    In the course of your visits to our website or use of our products and services, we may obtain
    the following information about you: name, company name, email address, telephone
    number, credit card details, billing address, geographic location, IP address, survey
    responses, support queries, blog comments and social media handles (together ‘Personal

    Our services are not directed to persons under 18 and we do not knowingly collect Personal
    Data from anyone under 18. If we become aware that a child under 18 has provided us with
    Personal Data, we will delete that information as quickly as possible. If you are the parent or
    guardian of a child and you believe they have provided us with Personal Data without your
    consent, then please contact us.

    You can review, correct, update or delete your Personal Data by either logging into your
    account and making the changes yourself or contacting us directly to do so.


    Personally Identifiable Information: We use the information we collect to deliver our services
    to you, including: communicating with you, providing technical support, notifying you of
    updates and offers, sharing useful content, measuring customer satisfaction, diagnosing
    problems and providing you with a personalised website experience.

    Marketing communications are only sent to you if you have requested or subscribed to them.
    You can opt out of our marketing communications at any time by unsubscribing or emailing
    us and your request will be actioned immediately.

    Non-Personally Identifiable Information: We also use the information we collect in
    aggregated and anonymized forms to improve our services, including: administering our
    website, producing reports and analytics, advertising our products and services, identifying
    user demands and assisting in meeting customer needs generally.

    Any information you choose to make publicly available, such as blog comments and
    testimonials on our website, will be available for others to see. If you subsequently remove

    this information, copies may remain viewable in cached and archived pages on other websites
    or if others have copied or saved the information.


    We will use all reasonable means to protect the confidentiality of your Personal Data while in
    our possession or control. All information we receive from you is stored and protected on our
    secure servers from unauthorised use or access. Credit card information is encrypted before
    transmission and is not stored by us on our servers.

    To enable us to deliver our services, we may transfer information that we collect about you,
    including Personal Data, across borders for storage and processing in countries other than
    Australia. If your Personal Data is transferred and processed outside Australia, it will only be
    transferred to countries that have adequate privacy protections.

    We retain your personal information for as long as needed to provide services to you and as
    otherwise necessary to comply with our legal obligations, resolve disputes and enforce our

    In the event there is a breach of our security and your Personal Data is compromised, we will
    promptly notify you in compliance with the applicable law.


    A cookie is a small file placed in your web browser that collects information about your web
    browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs
    and preferences. Cookies do not access information stored on your computer or any Personal
    Data (e.g. name, address, email address or telephone number). Most web browsers
    automatically accept cookies but you can choose to reject cookies by changing your browser
    settings. This may, however, prevent you from taking full advantage of our website.

    Our website uses cookies to analyse website traffic, provide social media sharing and liking
    functionality and help us provide a better website visitor experience. In addition, cookies and
    pixels may be used to serve relevant ads to website visitors through third party services such
    as Google Ads and Facebook Adverts. These ads may appear on this website or other
    websites you visit.


    We do not and will not sell or deal in Personal Data or any customer information.

    Your Personal Data details are only disclosed to third party suppliers when it is required by
    law, for goods or services which you have purchased, for payment processing or to protect
    our copyright, trademarks and other legal rights. To the extent that we do share your Personal
    Data with a service provider, we would only do so if that party has agreed to comply with our
    privacy standards as described in this privacy policy and in accordance with applicable law.
    Our contracts with third parties prohibit them from using any of your Personal Data for any
    purpose other than that for which it was shared.


    We may from time to time need to disclose certain information, which may include your
    Personal Data, to comply with a legal requirement, such as a law, regulation, court order,
    subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement
    agency request. Also, we may use your Personal Data to protect the rights, property or safety
    of mdcosmeticandskin.com.au, our customers or third parties.

    If there is a change of control in one of our businesses (whether by merger, sale, transfer of
    assets or otherwise) customer information, which may include your Personal Data, could be
    transferred to a purchaser under a confidentiality agreement. We would only disclose your
    Personal Data in good faith and where required by any of the above circumstances.


    This website may contain links to other websites. These links are meant for your convenience
    only. Links to third party websites do not constitute sponsorship or endorsement or approval
    of these websites. Please be aware that we are not responsible for the privacy practices of
    such other websites. We encourage our users to be aware, when they leave our website, to
    read the privacy statements of each and every website that collects personally identifiable
    information. This privacy policy applies solely to information collected by this website.


    As we plan to ensure our privacy policy remains current, this policy is subject to change. We
    may modify this policy at any time, in our sole discretion and all modifications will be
    effective immediately upon our posting of the modifications on this website. Please return
    periodically to review our privacy policy.


    If you have any questions or concerns at any time about our privacy policy or the use of your
    Personal Data, please contact us at melissa@mdcosmeticandskinclinic.com.au 0400 400
    982 and we will respond within 48 hours.

    Website Terms & Conditions


    Welcome to our website. If you continue to browse and use this website you are agreeing to
    comply with and be bound by the following terms and conditions of use, which together with
    our privacy policy and website disclaimer, govern mdcosmeticandskin.com.au’s
    relationship with you in relation to your use of this website.

    By using this website, you signify your acceptance of these terms and conditions of use. For
    the purposes of these terms and conditions, “Us”, “Our” and “We” refers

    to mdcosmeticandskin.com.au and “You” and “Your” refers to you, the client, visitor,
    website user or person using our website.


    We reserve the right to change, modify, add or remove portions of these terms at any time.
    Please check these terms regularly prior to using our website to ensure you are aware of any
    changes. We will endeavour to highlight any significant or substantive changes to you where
    possible. If you choose to use our website then we will regard that use as conclusive evidence
    of your agreement and acceptance that these terms govern your

    and mdcosmeticandskin.com.au’s rights and obligations to each other.


    It is an essential precondition to you using our website that you agree and accept

    that mdcosmeticandskin.com.au is not legally responsible for any loss or damage you might
    suffer related to your use of the website, whether from errors or from omissions in our
    documents or information, any goods or services we may offer or from any other use of the
    website. This includes your use or reliance on any third party content, links, comments or
    advertisements. Your use of, or reliance on, any information or materials on this website is
    entirely at your own risk, for which we shall not be liable.

    It shall be your own responsibility to ensure that any products, services or information
    available through this website meet your specific, personal requirements. You acknowledge
    that such information and materials may contain inaccuracies or errors and we expressly
    exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


    Our goods and services come with guarantees that cannot be excluded, modified or restricted
    under the Australian Consumer Law and are in addition to any manufacturer or supplier

    For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to
    53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act
    2010 (Cth), mdcosmeticandskin.com.au’s liability for any breach of a term of this
    agreement is limited to: the supplying of the goods or services to you again; the replacement
    of the goods; or the payment of the cost of having the goods or services supplied to you

    You must be over 18 years of age to use this website and to purchase any goods or services.

    Physical goods may be delivered by Australia Post and/or other reputable courier companies.
    Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2
    and 14 days, depending on the delivery option. Damaged or lost orders should be resolved
    with Australia Post or the courier company directly and we are not responsible for goods that
    are damaged in transit or not received. Replacement of damaged or lost items is made at the
    discretion of mdcosmeticandskin.com.au.

    Digital goods are delivered immediately. Please be aware there are inherent risks associated
    with downloading any software and digital goods. Should you have any technical problems
    downloading any of our goods, please contact us so we may try to assist you.


    mdcosmeticandskin.com.au handles returns and processes refunds in accordance with the
    Australian Consumer Protection legislation.

    Should you wish to return your order, please notify us within 30 days days of purchase with a
    valid reason for return. If we are unable to resolve your complaint or further assist you, we
    will process a refund upon timely receipt of the goods purchased. Unopened goods will be
    refunded in full. Refunds will be processed promptly and payment made by the same method
    that you made payment. All refunds are made at the discretion

    of mdcosmeticandskin.com.au.

    mdcosmeticandskin.com.au may from time to time provide on its website, links to other
    websites, advertisements and information on those websites for your convenience. This does
    not necessarily imply sponsorship, endorsement, or approval or arrangement

    between mdcosmeticandskin.com.au and the owners of those

    websites. mdcosmeticandskin.com.au takes no responsibility for any of the content found
    on the linked websites.

    mdcosmeticandskin.com.au’s website may contain information or advertisements provided
    by third parties for which mdcosmeticandskin.com.au accepts no responsibility whatsoever
    for any information or advice provided to you directly by third parties. We are making a
    ‘recommendation’ only and are not providing any advice nor do we take any responsibility
    for any advice received in this regard.


    To the fullest extent permitted by law, mdcosmeticandskin.com.au absolutely disclaims all
    warranties, expressed or implied, including, but not limited to, implied warranties of
    merchantability and fitness for any particular purpose. mdcosmeticandskin.com.au gives no
    warranty that the documents, goods or services will be free of errors, or that defects will be
    corrected, or that our website or its server is free of viruses or any other harmful components.

    Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date
    information on our website, we do not warrant or make any representations regarding the use
    or the result of the use of any document, product, service, link or information in its website or
    as to their correctness, suitability, accuracy, reliability, or otherwise.

    It is your sole responsibility and not the responsibility of mdcosmeticandskin.com.au to
    bear any and all costs of servicing, repairs, or correction. The applicable law in your state or
    territory may not permit these exclusions, particularly the exclusions of some implied
    warranties. Some of the above may not apply to you but you must ensure you are aware of
    any risk you may be taking by using this website or any products or services that may be
    offered through it. It is your responsibility to do so.


    At mdcosmeticandskin.com.au, we are committed to protecting your privacy. We use the
    information we collect about you to maximise the services that we provide to you. We respect
    the privacy and confidentiality of the information provided by you and adhere to the
    Australian Privacy Principles. Please read our separate Privacy Policy carefully.

    You may change your details at any time by advising us in writing via email. All information
    we receive from our customers is protected by our secure

    servers. mdcosmeticandskin.com.au’s secure server software encrypts all customer
    information before it is sent to us. Furthermore, all customer data collected is secured against
    unauthorised use or access. Credit card information is not stored by us on our servers.


    We do not and will not sell or deal in personal or customer information. We may however use
    in a general sense without any reference to your name, your information to create marketing
    statistics, identify user demands and assist in meeting customer needs generally. In addition,
    we may use the information that you provide to improve our website and services but not for
    any other use.


    mdcosmeticandskin.com.au may be required, in certain circumstances, to disclose
    information in good faith and where mdcosmeticandskin.com.au is required to do so in the
    following circumstances: by law or by any court; to enforce the terms of any of our customer
    agreements; or to protect the rights, property or safety of our customers or third parties.


    If you are in the business of creating similar documents, goods or services for the purpose of
    providing them for a fee to users, whether they be business users or domestic users, then you
    are a competitor of mdcosmeticandskin.com.au. mdcosmeticandskin.com.au expressly
    excludes and does not permit you to use or access our website, to download any documents
    or information from its website or obtain any such documents or information through a third
    party. If you breach this term then mdcosmeticandskin.com.au will hold you fully
    responsible for any loss that we may sustain and further hold you accountable for all profits
    that you might make from such unpermitted and improper

    use. mdcosmeticandskin.com.au reserves the right to exclude and deny any person access to
    our website, services or information in our sole discretion.


    This website contains material which is owned by or licensed to us. This material includes,
    but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are
    not permitted to reproduce the documents, information or materials on the website for the
    purposes of sale or the use by any third party. In particular you are not permitted to republish,
    upload, transmit electronically or otherwise or distribute any of the materials, documents or
    products that may be available for download from time to time on this website.

    mdcosmeticandskin.com.au expressly reserves all copyright and trademark in all
    documents, information and materials on our website and we reserve the right to take action
    against you if you breach any of these terms.

    Any redistribution or reproduction of part or all of the contents in any form is prohibited
    other than the following: you may print or download to a local hard disk extracts for your
    personal and non-commercial use only; and you may copy the content to individual third
    parties for their personal use, but only if you acknowledge the website as the source of the

    You may not, except with our express written permission, distribute or commercially exploit
    the content. Nor may you transmit it or store it in any other website or other form of
    electronic retrieval system.


    These terms and conditions represent the whole agreement between you

    and mdcosmeticandskin.com.au concerning your use and access

    to mdcosmeticandskin.com.au’s website and your use and access to the documents and
    information on it. No other term is to be included in this agreement except where it is
    required to be included by any legislation of the Commonwealth or any State or Territory. All
    implied terms except those implied by statute and which cannot be expressly excluded are
    hereby expressly excluded.


    Where any clause or term above would by any applicable statute be illegal, void, or
    unenforceable in any State or Territory then such a clause shall not apply in that State or
    Territory and shall be deemed never to have been included in these terms and conditions in
    that State or Territory. Such a clause if legal and enforceable in any other State or Territory
    shall continue to be fully enforceable and part of this agreement in those other States and
    Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or
    modify the full enforceability and construction of the other clauses of these terms and


    This agreement and this website are subject to the laws of QLD and Australia. If there is a
    dispute between you and mdcosmeticandskin.com.au that results in litigation then you must
    submit to the jurisdiction of the courts of QLD .